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VHELP AT THE HELP DESK. :) Virtual Help Desk Agents Needed – Remote / Work from Home – Choose your own hours! Id-4771

Overview:Join ECS as a Virtual Customer Support Agent. Our company is seeking over 2,000 agents. Our agents choose from a number of possible positions where they provide support to customers from the comfort of their homes. Examples of positions may include: helping customers make travel arrangements for a cruise, coordinating roadside assistance for stranded motorists, assisting customers to… navigate a tax company’s website, and assisting families with Disney reservations, to name a few. Our virtual agents are true professionals, with relatable personalities, and a “bend-over-backward for you” mentality. If you are looking for a family-oriented, work-from-home environment with a professional company then this is the place for you. If you have the appropriate office setup, we can offer you flexible hours, 100% autonomy, all in the comfort of your home.

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The starting pay for our agents is $10/hour for a minimum of 40 hours per week; and $8/hour for less than 40 hours per week. We also include bonuses/incentives based on performance, hours worked, and customer satisfaction. All hours/shifts are available (Days, Evenings, Nights, weekends, and OT) from which you can choose to work. The earning potential is between $30,000-$60,000 per year if you’re willing to put in the time and effort, and offer great customer support. This is an independent contractor opportunity.
• *We will respond to you with a decision within two business days. Please make sure you check your junk/spam folders for a message from us if you don’t see it in your inbox. We will be disappointed if we are uanble to connect with you!
Responsibilities:
• Participating in training and certification courses
• Providing excellent customer service by guiding and helping others with a friendly attitude
• Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service
• Committing to and following through on working a minimum number of hours per week
• Being accountable in all areas of work with us
Qualifications:

Standard Requirements
• Must have customer service experience and/or administrative experience (6+ months experience preferred)
• Must have (or be willing to set up) a quiet home office with a computer/laptop, headset, and reliable/strong internet connection
• Must demonstrate a high level of professionalism with excellent typing, communication, and computer skills
• Must be skilled in spelling and grammar rules
• Must be willing to submit to a standard background check, drug test, technology check, and voice assessments
• Must be willing to work hard and strive to make customers happy
• Must be articulate and have an excellent command of the English language

Technical Requirements
• CPU i5 (or equivalent), i7 recommended, No Atom, Celeron, Pentium, Opteron processors.
• Internet Download Speed 5Mbs down speed minimum.
• Internet Upload Speed 3Mbs up speed minimum.
• Network Latency Max 250 MS latency max.
• OS Win 8.1 (64bit), Win 10 (64bit).
• RAM 4GB minimum, 8GB recommended.
• Must have a home office set up and ethernet cord you can connect to your computer.
• Chromebooks, ipads or similar devices are not acceptable. Must be a desktop or laptop connected to a nearby router or wall for firewall/security purposes.

Remote

Skills:
Administrative Skills, Apple iPad, Background Investigation, CPU (Central Processing Unit), Communication Skills, Computer Skills, Customer Satisfaction, Customer Support/Service, English Language, Ethernet, Help Desk, Intel Pentium, Laptop PC, Operating Systems, Telephone Skills, Travel Planning, Typing, Work From Home

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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