Triage Medical Assistant (MA) / Registered Nurse (RN) - Virtual Care - Pediatrics Id-2273

Full Job Description

Note: We recently made a hire for this position, but we'll be hiring additional providers soon. If you're a qualified candidate, we encourage you to apply now so we can fast-track you when we're ready to bring on our next provider! Also, we're open to other relevant professionals, such as licensed vocational nurses (LVNs). Finally, we're open to remote providers who don't live in Austin, TX.


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Modern Pediatrics (MP) is a primary care pediatrics practice that was founded on the singular goal of creating the very best possible experience imaginable for children and their families. Following this goal as our North Star, we developed a unique care model that includes the following:

  • All well-child and illness care occurs in the patient's home
  • 24/7 accessibility through virtual care (text message, phone, video visit)
  • High-quality, evidence-based care, using the most up to date research available
  • Thoughtful, empathic relationship building, which creates a profound depth of connection with our families
  • Membership pricing which makes this service available to the broadest range of families possible, not just the wealthy
  • Tech-forward approach to everything we do for our patients and families

Since our 2020 launch in Austin, we've found that families absolutely love this model of care! You can find some of our patient reviews (https://m-p.care/reviews) here to get a better feel.

At the end of the day, Modern Pediatrics is simply about amazing medical professionals providing truly exceptional care to children and their families. Our job is to hire the very best people (that's you!), and give them everything they need to do their jobs beautifully.

This Role

  • Hours: Evening & Weekend
    • Weekdays: 5:00pm - 8:00pm
    • Weekends: 8:00pm - 8:00pm
    • These hours aren't set in stone - let's talk!
  • Clinical
    • Triaging text messages and calls from caregivers and providing clinical guidance.
    • The bulk will be responding to non-urgent and urgent text messages/pictures/videos/phone calls from parents regarding their clinical questions, and providing them the appropriate assessment and plan for their child.
    • You and the on-call PCP on call will manage these messages together, communicating and learning from one another.
    • More brains are better than one!
  • Administrative
    • Documenting vaccine records for new patients
    • Creating vaccine catch-up schedules for new patients who are behind
    • Uploading test results and clinic notes from referral partners
    • Other administrative items as needed

Why Join MP?

  • Competitive hourly pay
  • Amazing colleagues
  • Very happy patients
  • PTO
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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