Sr Customer Coverage Analyst ID-7466

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com. 

Compensation

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Rewards And Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

Build and analyze data to improve sales coverage models for retention and acquisition of targeted customers. Participate as a important member of team focused on optimizing and deploying sales coverage to maximize revenue and Return on investment. You will manage coverage data, develop important metrics and dashboards to measure projects of Coverage team. This position is remote in nature but for those not local to the Grainger Headquarters, travel to Lake Forest, IL is expected quarterly.

You Will

  • Oversee, update, and analyze coverage data to support needs of team
  • Review target customer and prospect data associated to coverage optimization.
  • Work with other data-driven departments to improve processes and data quality.
  • Use reporting and analytical tools to bring relevant information to the business on trends and analyze Customer data impact on the P&L
  • Work with large customer data sets to summarize meaningful business insights identifying patterns, trends and translating those into applicable insights
  • Build and deploy tools to execute and measure against Grainger's defined coverage strategy.
  • Consolidate large amounts of data that can be visually represented to address a business problem.
  • Be a contributor to the continuous improvement process associated to customer data.

You Have

  • Bachelor's degree in Business, Economics, Math, Finance or related fields
  • Professional with 2+ years of work experience in a B2C or B2B industry
  • Strategic thinker grounded in analytics
  • Database management including in Excel (can maintain complex spreadsheets), Access, PowerPoint; experience with SPSS, SQL, VBA or Teradata.
  • Analytical capabilities and demonstrated work with business metrics.
  • Translate information requests into practical outputs.
  • Communicate customer/seller insight findings
  • Collaborate and develop relationships across several areas
  • Operate in a changing environment while observing tight schedules and budgets.
  • Ability to handle multiple projects simultaneously

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.

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