Specialist Bengaluru Id-2814

January 24, 2025

About Lowe’s

About the Team:

Invoice chargeback process is the overall process of researching and resolving chargeback requests. Vendors can raise chargeback requests through companies’ portal.

Job Summary:

This role focuses on processing AP Invoices, Handling Disputes, Returns reviewing for proper documentation and approvals received and invoices received in system. Communicate with stake holders and resolves questions or discrepancies, evaluate processes for improvements and recommend changes. In addition, they need to focus on training the new joiners.

Roles & Responsibilities:

Core Responsibilities:

Ensure all assigned unpaid invoices, disputes & returns are resolved in a timely manner.
Process all invoices assigned are completed with set accuracy and productivity.
Prioritize the ageing and urgent requests on regular basis.
Follow desktop procedures and controls while working on invoices.
Analyze the root cause of errors and work towards mitigating those in future.
Ability to collaborate, manage ad hoc requests.
Maintaining a good communication bridge between various stakeholders and team for efficient work culture.
Follow the escalation matrix and keep the Senior Specialists/Operation Lead informed on all process changes/escalations.
Work in collaboration with Specialist/Senior Specialists and to understand challenges/concerns. Identify process gaps and proactively work with stake holders to fix process gaps.
Train the New joiners and existing team members to fill the knowledge gaps.

Years of Experience:

A minimum of 5-8 years experience in a invoice processing.

Education Qualification & Certifications (optional)
Required Minimum Qualifications:

Bachelors degree

Primary Skills (must have)

Attention to detail.
Good written and verbal communication skills.
Quick learner with the ability to apply attained knowledge to situations at work.
Should be able to handle pressure.
Ability to work with the team and individual.
Being Proactive.

Secondary Skills:

Knowledge in office software, such as Microsoft Excel, Word, and Outlook
Should have good understanding of Retail.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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