Spa Team Lead - Wichita - Genesis Health Clubs Id-3264

Description

About Our Team

Milagro Spa at Genesis Health Clubs is a dynamic and growing spa that is committed to providing exceptional customer service and creating a relaxing atmosphere for our guests.

We are seeking a highly skilled and dedicated Spa Team Lead to join our team and contribute to our mission.

About the Job:

  • Schedule spa services using Meevo booking system and adhere to all procedures outlined in the Spa handbook.
  • Explain and promote spa facilities, services, and activities in a positive manner.
  • Review future appointments, schedule appointments to maximize revenue, and detect any problems with spa scheduling.
  • Reconcile treatment and billing discrepancies that occur during each shift.

Responsibilities:

  • Assist in receiving retail shipments, enter items into Meevo inventory system, price items, and work with the spa team to arrange the retail floor.
  • Assist in monthly retail and operational inventory.
  • Ensure cleanliness in all areas of the front desk and retail boutique.
  • Attend all staff meetings and training sessions.
  • Report operational and maintenance issues promptly and follow up to ensure completion.

Qualifications:

  • Experience in leading a team in a work environment.
  • Demonstrated versatility, flexibility, and a willingness to work within constant changing priorities.
  • Strong organizational, problem-solving, and analytical skills with acute attention to detail and follow-up.
  • Excellent communication and interpersonal skills.
  • Able to maintain discretion and confidentiality of all guests.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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