About the team

The Solutions Architecture team is responsible for ensuring the safe and effective deployment of Generative AI applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, working to build an effective backlog of GenAI use cases for their industry and drive them to production through strong technical guidance. As a Solutions Architect in the Digital Native segment, you’ll help the world’s most well-known and trusted news organizations transform their business through solutions such as customer service, contextual search, personalization, and novel applications that make use of our newest, most exciting models.

About the role

We are looking for a driven solutions leader with a product mindset to partner with our customers and ensure they achieve tangible business value with GenAI. You will pair with senior media leaders to establish a GenAI strategy and identify the highest value applications. You’ll then partner with their engineering and product teams to move from prototype through production. You’ll take a holistic view of their needs and design an enterprise architecture using OpenAI API and other services to maximize customer value. You will collaborate closely with Media Partnerships, Sales, Solutions Engineering, Applied Research, and Product teams, and you will report to the Head of Solutions Architecture, Digital Native.

This role is based in our New York office. We offer relocation support to new employees.

In this role, you will:

• Collaborate with news organizations around the world - from leading national and global publishers to non-profit, local, and independent newsrooms - to help them implement our technology in a way that benefits their businesses. This work will span newsroom implementations as well as use cases that benefit other parts of their businesses including customer service, internal business operations, marketing, audience development and sales. 

• Deeply embed with our most sophisticated and technical platform customers, serving as their technical thought partner in ideating and building novel applications on our API.

• Proactively provide guidance to our customers on how to maximize business impact from their applications, accelerating their time to value.

• Experiment and prototype solutions with and for your customers.

• Forge and manage relationships with our customers’ leadership and stakeholders to ensure their application’s successful deployment and scale.

• Contribute to our open-source developer and enterprise resources.

• Scale the Solutions Architect function through sharing knowledge, codifying best practices, and publishing notebooks to our internal and external repositories.

• Validate, synthesize, and deliver high-signal feedback to the Product, Engineering, and Research teams.

• Use your expertise in programming with Python and Javascript.

You’ll thrive in this role if you:

• Have 5+ years of technical consulting (or equivalent) experience.

• Have a deep understanding of news organizations business models, operating models, and their relationships with their readers and customers. 

• Are proficient in Python and JavaScript.

• Built and/or delivered prototypes on top of our API platform.

• Led complex technical projects and programs with many stakeholders.

• Can proactively identify opportunities for maximizing our customers’ business value through leveraging the OpenAI API.

• Own problems end-to-end, and are willing to pick up whatever knowledge you're missing to get the job done to ensure both your team and our customers succeed.

• Have a humble attitude and an eagerness to help others with empathy.

• Operate with high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.

• Thrive in dynamic environments and can navigate ambiguity with ease.