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Social Media Support Specialist Id-4798

This is a Full Time Job


Disney Direct to Consumer (DTC) includes premium streaming services with Hulu, a premium streaming service that offers premium originals, current season TV, a massive library of hit series and movies, and live television and Disney+ is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for hardworking team players to join the Viewer Experience team, who will thrive upon the legacy of Disney, Day-to-day leader for Incident Management Analysts and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company's direct-to-consumer (DTC) experience through strategic hard work and determination.

Hulu is seeking a Social Media Moderator who will be an exceptional addition to our Viewer Experience team. As a Social Media Moderator at Hulu, you will be the first point of contact for supporting viewers through Facebook and Twitter, as well as a critical brand ambassador. The right person for this role is enthusiastic about our customers' needs, social media savvy, ready to take on new challenges, and you strive to meet team and company-wide performance goals.

You are a person who can blaze forward independently but work well with your teammates. If you are someone who enjoys delivering best-in-class customer service via social channels, then this is a great role for you!

What You Will Do
• Assist viewers through Twitter and Facebook with inquiries about account management, billing issues, content and site and application navigation, content, and site and application navigation

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• Relay expert-level knowledge of the Hulu service and products to users in an easy-to-digest way
• Communicate user feedback and blocking issues to Resolution Specialists with detail and precision
• Identify and communicate trends and improvements to the social media team to help drive business
• Communicate real-time device and technology issues to developers and engineers

Required Qualifications & Skills
• A high school diploma or GED plus one year of experience in customer service
• 2 or more years of experience in customer service and/or retail
• Excellent communication (written, oral, interpersonal), grammar and analytical skills
• Strong Understanding of social media platforms, particularly Facebook and X(Twitter)
• Have a positive, can-do attitude. You're flexible and have no problem quickly switching gears to better accommodate the needs of our viewers or our team
• Value accountability across the board and take ownership of issues from start to finish
• The ability to thrive in a fast-paced environment and stay calm under pressure
• Strong attention to detail
• You have a growth mindset and see change as an opportunity and are willing to take initiative to help find solutions when needed

Preferred Qualifications
• BS/ BA degree or relevant professional experience

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

The hiring range for this remote position is $46,200.00 to $61,900.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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