Remote Intake & Support Team Lead Id-1335

Full job description

Overview:
Join our compassionate team at a leading mental health agency as a Remote Intake & Support Team Lead! In this critical role, you will oversee the entire referral and intake process, serving as the first point of contact for individuals seeking mental health services. Your responsibilities will include managing inbound and outbound calls, organizing referrals, and ensuring the successful onboarding of new clients.

This role requires professionalism, exceptional organizational skills, and a commitment to delivering outstanding service in a fast-paced environment.

Key Responsibilities:

  • Referral and Intake Management: Oversee the entire intake process, ensuring all referrals are handled efficiently, organized accurately, and lead to successful client onboarding.
  • Customer Service: Act as the first point of contact for individuals seeking mental health services, delivering empathetic and professional support to all internal and external customers.
  • Call Handling: Manage high volumes of inbound and outbound calls, including follow-ups on referrals, escalations, and coordination with the support team.
  • Team Support: Provide guidance to the call center team, ensuring calls are handled appropriately and assisting with escalated or complex issues.
  • HIPAA Compliance: Maintain strict adherence to HIPAA regulations to protect client confidentiality and privacy.
  • Documentation: Accurately document client interactions, referral details, and follow-ups in accordance with agency protocols.

Qualifications:

  • Strong customer service skills with a professional and empathetic approach.
  • Knowledge of HIPAA regulations and experience handling sensitive information.
  • Previous experience in a call center or intake coordination role is a plus.
  • Excellent organizational and communication skills, with the ability to multitask in a fast-paced environment.
  • Reliable computer and internet connection to support remote work.

Why Join Us?

  • Flexibility: Work from the comfort of your home with a part-time schedule.
  • Impactful Role: Be a vital part of connecting individuals to essential mental health services.
  • Supportive Environment: Join a collaborative team dedicated to making a positive difference in the lives of others.
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