Position Summary:

Under the general direction of the VP, Director of Cards and Loss Prevention, is responsible for supervising, coordinating, and directing the daily operations of the credit union's Loss Prevention staff. Provides bench strength support with reviewing, investigating, and resolving fraud investigations to deter fraud losses related to member account activity and serves as a primary point of contact to staff for fraud-related matters.

Also responsible for the management of Cornerstone's remote ATMs.

This position requires the ability to work during the branch hours of operation, including Saturdays with additional time as required to fulfill responsibilities. Additionally, this position is required to represent the Credit Union in the community at events and volunteer functions outside of branch hours.

Essential Duties and Responsibilities:
• Provides support with reviewing, investigating, and resolving fraud investigations to deter fraud losses related to member account activity.
• Provides the loss prevention staff with guidance and training to achieve a high level of job knowledge, internal/external service, information security, and professional development.
• Monitor cardholder and dispute activity for fraud detection and proactive fraud prevention.
• Has a thorough understanding of the Risk Office products through Fiserv.
• Works with the Director of Card Services and Loss Prevention to support the fraud area in the review of wires and Verafin, processing SARs, bond claims, subpoenas, and meeting with law enforcement.
• Will also work in coordination with the Director of Card Services and Loss Prevention to ensure regulatory timelines are met and that proper controls, protocols, and training are in place to mitigate loss.
• Investigates suspicious member and/or employee activity ensuring all member disputes and fraud claims are handled expeditiously to reduce additional fraud losses.
• Manages and handles every aspect of the functionality of the Remote ATMs.
• Works with Paramount and the external cash security service as it relates to the Remote ATMs.
• Upgrades and/or installs new remote ATMs.
• Provides exceptional service to members and other departments by providing prompt

Essential Duties and Responsibilities continued:
• Provides oversight of the Loss Prevention staff and manages their scheduling.
• Primary contact for staff as it relates to fraud.
• Complete reports, tasks, and projects as assigned with established guidelines and timeframes.
• Adhere to safe work practices and procedures.
• Always represent the best interests of the Credit Union in words and actions.
• Complete all required training by or before the assigned deadlines.
• Other duties as assigned.

Knowledge, Skills, and Abilities:
• Deep understanding of how a credit union functions, and the value it brings to its members and
• community. This includes understanding what a Cooperative is, as that is the business model of all credit unions.
• Intermediate to advanced knowledge of credit union operations, products and services, related state and federal laws and regulations, and other credit union operational policies and procedures.
• Has cash handling experience as well as a high understanding of the functions of an ATM.
• Intermediate researching and analyzing skills; excellent computer skills including Microsoft Office, Word and Excel and PowerPoint.
• Excellent oral, written and interpersonal communication skills and be able to establish working relationships and interact effectively with a wide range of individuals and vendors. The ability to apply sound judgement to carry out instructions and to instruct others, train personnel, interpret documents, understand procedures, write reports, correspondence, and procedures, communicate clearly to members and employees.
• Ability to independently organize, schedule appointments and make judgments relating to assigned projects and responsibilities.
• Excellent time management skills and the ability to multi-task.

Confidentiality:

Employees are required to maintain the confidentiality of all sensitive Cornerstone CFCU, member, employee, and proprietary information both during and after their employment. If an employee has a question about the confidentiality of a particular matter, they should consult with their Manager/Supervisor or Human Resources. Any violation of this rule may subject the employee to disciplinary action, up to and including termination of employment.

Qualifications:
• Bachelors degree with 5 years of experience in the banking environment with proven leadership skills or an Associate's degree with 8 years of experience
• Must possess experience with Fraud investigation and also have experience in ATM functionality
• Intermediate knowledge of Microsoft Office including Word, Excel, PowerPoint.
• Bondable upon initial employment and continue to be bondable throughout term of employment.

Physical Requirements:

The functions of the position are usually performed sitting but may require some amount of time standing. Some amount of stooping, kneeling, bending, crouching, lifting, walking, carrying and other movements may be required. Tasks involving working on a computer keyboard, typewriter, calculator, cutting, labeling and taping involve extensive wrist and hand movements. All individuals are required

EOE Race/Sex/Vet/Disability

Cornerstone CFCU is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the