Public Service Aide PT ID-7884
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NATURE OF WORK
This is a paraprofessional position designed to relieve law enforcement personnel from non-police, non-hazardous service calls and duties.
Incumbents in this classification are responsible for assisting with law enforcement-related complaints, which do not require arrest powers, but do involve traffic duties and responsibilities for the accurate, rapid and effective evaluation of, and response to, telephone calls for information and police assistance. Work is performed in accordance with prescribed law enforcement procedures and departmental regulations; however, incumbents exercise some independent judgement in the absence of immediate supervision in reacting to emergency situations. Supervision is received from a superior who establishes work schedules and reviews work through personnel observation and written reports for efficiency and effectiveness.
An incumbent in this classification will be selected for a primary assignment that will include one of the following: staffing the reception desk at the main Public Safety Complex or department substations; field assignment responding to and handling of calls for service, completing reports in the telephone reporting unit;Other Jobs You May Be Interested In
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providing traffic control at the Broward County Arena complex; working within the Support Services Unit or other administrative or specialized assignments that may be required or become available. Incumbent may be required to change from one primary assignment to another one on either a temporary or permanent basis.
Daily supervision will depend on the employee's primary assignment.
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Examples of Duties
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ESSENTIAL JOB FUNCTIONS
Reception Desk Staffing Assignment
- Works an assigned shift at the main entrance of the public safety building or at one of the police district substations. Greets visitors upon entering the building, ascertains the purpose of the visit and notifies the proper party that they have a visitor.
- Issues and collects visitor passes, obtains identification and prevents the public from entering restricted areas.
- Answers phones and directs calls to the appropriate person or unit for assistance.
- Employees in this assignment may be called upon to retrieve and replenish department equipment and supplies utilizing manual lifting or wheeled carts, move, organize or discard various light equipment or supplies located within storage facilities or other light manual labor duties as required.
- Receives and signs for subpoenas and notices of deposition from County civil authorities and ensures that these documents are available for Department employees.
- Receives mail from external sources and distributes both inter and intra-Departmental mail.
- Performs related work as required or any other task deemed appropriate by administration for the improvement or maintenance of organizational efficiency.
- Works an assigned shift operating radio equipment and various vehicles, including cars, vans, and small pick-up trucks, sets speed monitors on trailers and other security-related equipment as required.
- Responds to non-criminal accidents, investigates parking violations, and handles disabled and/or abandoned vehicles. Performs traffic control at fire and accident scenes and at intersections when necessary.
- Handles police civil complaints where there is no potential danger, provides assistance at school crossings and assists at crime scenes when necessary. Investigates vehicle and property damage after the fact. Assists in preserving order at rescue operations at scenes of disaster and other similar incidents.
- Prepares various reports on minor criminal incidents, prepares necessary documents and may be called upon to testify in court
- Employees in this assignment may be called upon to retrieve and replenish department equipment and supplies utilizing manual lifting or wheeled carts, move, organize or discard various light equipment or supplies located within storage facilities or other light manual labor duties as required.
- Performs related work as required or any other task deemed appropriate by administration for the improvement or maintenance of organizational efficiency.
- Works an assigned shift in the Records Unit and may operate NCIC and FCIC terminals, route administrative calls within and outside of the agency.
- Prepares various reports on specific minor criminal and civil incidents, mostly on delayed incidents which can be reported over the phone rather than having personnel respond to the scene.
- Operates various computer and printing equipment, teletype on local, state and national networks for clerical needs of field service.
- Employees in this assignment may be called upon to retrieve and replenish department equipment and supplies utilizing manual lifting or wheeled carts, move, organize or discard various light equipment or supplies located within storage facilities or other light manual labor duties as required.
- Performs related work as required or any other task deemed appropriate by administration for the improvement or maintenance of organizational efficiency.
- Controls the orderly flow of vehicle and pedestrian traffic in/out of the Broward County Arena complex. Assists pedestrians crossing roadways. Places traffic cones at pre-determined locations prior to and immediately after events at the Broward County Arena in order to funnel vehicle traffic into specific traffic corridors.
- Employees in this assignment may be called upon to retrieve and replenish department equipment and supplies utilizing manual lifting or wheeled carts, move, organize or discard various light equipment or supplies located within storage facilities or other light manual labor duties as required.
- Performs related work as required or any other task deemed appropriate by administration for the improvement or maintenance of organizational efficiency.
- Employees in this assignment are assigned to the Administrative Services Division working in designated on-site warehousing facilities.
- Receives, unloads, stores, ships, counts, and inventories equipment (both large and small), office and maintenance supplies, clothing, perishable and non-perishable goods, personal protective equipment, Department forms, special event equipment, hurricane preparedness equipment, and other ancillary equipment as deemed necessary. Validates packing slips/tickets or invoices to ensure merchandise shipped is received.
- Coordinates invoices or purchase orders with the Department Administrative Officer to ensure integrity.
- Determines if delivery of merchandise is full or partial and posts appropriate shipping receipts for end users.
- Places supplies on appropriate shelves or in various bins; labels items with stock numbers for movement to storage facilities/bins; issues supplies in response to employee requests; maintains appropriate stock levels of all equipment and orders the appropriate amounts when those level reach the reordering limit; notifies supervisors of defective equipment either through visual inspection or employee generated concerns.
- Assembles, packs and transports or arranges for transportation store equipment and material; assists in moving supplies from one area to another; may be required to lift heavy items with the assistance of mechanical stock moving equipment or other motor driven vehicle when the occasion demands; lifts and moves equipment manually commensurate with abilities and climbs ladders/stairs as needed to arrange materials on shelves/floors.
- Cleans warehouse facility and related areas and keeps equipment in a neat and orderly fashion; maintains proper security precautions by locking cabinets, storage bins, drawers, doors (proper/bay), or any other entry/exit warehouse points; maintains security devices in working order (alarms).
- Develops and implements computerized inventory control for a large variety of equipment and supplies.
- Develops, implements, and evaluates methods and procedures for the storage and issuance of equipment and supplies.
- Operate a fork lift vehicle inside the warehouse to move and assemble a variety of supplies and equipment.
- Performs related work as required or any other task deemed appropriate by administration for the improvement or maintenance of organizational efficiency.
Tele-Communicator
- Employees in this assignment must possess and maintain state of Florida Tele-Communicator certification issued by the Department of Health
- Participates in both in-house and external training to develop specialized knowledge for the purpose of acquiring progressively responsible communications call taking and/or dispatch duties.
- Provides prompt attention to customers who request police, fire rescue, or other public safety services using the Enhanced 911 system or non-emergency telephone lines by using trained methods of evaluation, classification, and prioritization to ensure the customer's complaint has been accurately described, documented, and the appropriate public safety agency has either been referred or forwarded the information based on the circumstances.
- Regularly consults phone directories, in-house resource materials, databases, and computerized street maps to determine jurisdictional boundaries or vital information related to calls for service.
- Prioritizes the calls for service, assigns appropriate number and type of field personnel, and notifies supervision on critical, active, and pending incidents.
- Uses sound judgment, applicable policy, acquired knowledge, and supervisory direction to complete the field requests during routine and critical incidents.
- Uses software linked to the National Crime Information Center (NCIC) and Florida Crime Information Center (FCIC) database to retrieve or enter information on stolen vehicles, tags, persons, articles, property, etc. and disseminates the responses to field personnel.
- Performs related work as required or any other task deemed appropriate by administration for the improvement or maintenance of organizational efficiency.
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Requirements
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EDUCATION
- Graduation from an accredited high school, vocational school or G.E.D. equivalency diploma.
- PROOF OF THE HIGHEST LEVEL OF EDUCATION MUST BE SUBMITTED AS AN ATTACHMENT WITH APPLICATION. (Applications without attached proof of education will not be processed for consideration.)
EXPERIENCE AND TRAINING
- Basic full-time paid experience in a position dealing with the public.
OR
- Reasonable experience as a Police Explorer in good standing
- Proficiency with Word and Excel preferred.
- Must have the ability to work various shifts.
- Applicants cannot be convicted of any felony or misdemeanor involving moral turpitude.
- Must possess a valid driver’s license with an acceptable driving record.
- Must obtain a valid Florida driver’s license prior to hire.
- Possess the skills necessary in operating a forklift vehicle in a safe and effective manner. (Support Services Unit).
- Maintain certification from the National Safety Council which meets OSHA and ANSI standards. (Support Services Unit).
- Possession of a certificate issued by the National Safety Council that attests that the assigned employee has completed the eight (8) hour training course from Forklift Training Institute of National Safety Council. Employee is required to maintain this certification every three (3) years. (Support Services Unit).
- Assignment to the command post position at the Broward County Arena complex requires certification as a 911 public safety tele-communicator.
- Assignment to the Crime Scene Unit requires specialized certification/education and additional governmental work experience.
- Certain special event traffic control duties require the successful completion of an eight (8) hour training course in traffic control and direction.
- Ability to successfully complete the Police Service Aide Academy.
Tele-Communicator Assignment:- FCIC/NCIC Terminal Access Certification
- Crisis Intervention and Work Ethic Courses
- IAED Emergency Dispatch Certifications (EFD, EPD, and EMD)
- APCO Public Safety Telecommunicator Certification
- APCO Fire Service Communications Certification
- CPR Certification
- ICS 100, 200, 700, Certifications
