Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

Job Title: Platform Ops Manager – Store Operations

Classification: Exempt

Date: January 2025

About us:

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Right on pace with Target’s distinctive retail brand, Target Store Operations is transforming for the better. Here, your work directly supports the store mission to be the guest-favorite through successfully developing and communicating the processes for operations, structure, model, technology and workforce management activities at 1,900+ locations nationwide. Store Operations manages and enhances the informational resources for researching and resolving operational issues, while guiding and communicating with the field team and leaders who use them. Are you a customer service enthusiast who can actively listen to many points of view and then visualize how they’ll perform when operationalized in a store? Are you happy to partner with leaders as well as field team members who are often the experts on how well a process is working? Can you offer specific and valuable experience within the massive store operations scope? Do you possess the innovative mindset to question the status quo, and the confidence to work under varying degrees of ambiguity and well-informed experimentation? Then you’ll have success on one of our dynamic teams.

As the Platform Operations Manager - Push Communication, you will manage and enhance the efficiency of store communication platforms. Your role will center on driving engagement and ensuring effective communication delivery to stores by optimizing tools, systems, and workflows. Acting as a strategic partner, you will collaborate with key stakeholders, Product teams, and vendors, leveraging data and insights to advocate for business and user needs.

• Establish and document standard operating procedures and best practices for platform-related activities.

• Oversee day-to-day operations while supporting communication initiatives.

• Partner with product and vendor teams to implement updates, troubleshoot issues, and enhance platform functionality.

• Develop and deliver training for internal teams and stakeholders on platform functionality and best practices.

• Stay informed on industry trends and emerging technologies in push communication systems.

• Evaluate and recommend enhancements or new tools.

• Collect and analyze feedback; leveraging insights to help product teams prioritize changes.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About you:

• Four-year degree or equivalent experience

• 4+ years of platform management, product ops, and/or equivalent domain experience

• Ability to self-organize and lead through ambiguity

• Ability to communicate complex concepts in easy-to-understand terminology across Operations, Product, and Technology

• Ability to influence peers and partners to find common ground, push for consistency where possible, facilitate conversations, and navigate competing interests

• Curiosity and passion for problem solving

• Experience creating and delivering product tools & stakeholder materials

This position may be considered for a Remote or Hybrid (known internally at Target as "Flex for Your Day") work arrangement based on Target's needs. A Remote work arrangement means the team member works full-time from home or an alternate location that's not a Target location, does not have a desk at a Target location and may travel to HQ up to 4 times a year. A Hybrid/Flex for Your Day work arrangement means the team member's core role may be performed either remote or onsite at a Target location depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target.

Americans with Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com.

Application deadline is : 01/30/2025