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Pepsico Careers Remote Jobs in Customer Service – Apply Today Id-4374

About PepsiCo:
PepsiCo is a global leader in the food and beverage industry, known for iconic brands like Pepsi, Mountain Dew, Gatorade, Tropicana, and Quaker. At PepsiCo, we believe in creating a positive impact through sustainable growth and fostering a diverse, inclusive, and dynamic work environment. We're passionate about delivering exceptional experiences to our customers and consumers, and we’re looking for dedicated individuals to join our Customer Service team!

Position Overview:
We are currently seeking motivated and customer-focused individuals to join our remote Customer Service team. As a Customer Service Representative at PepsiCo, you will be the front-line contact for customers, providing top-notch service and support. This role offers an excellent opportunity to work from home while contributing to the success of our customer service operations.

Key Responsibilities:

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  • Answer customer inquiries via phone, email, and chat with a focus on providing solutions in a timely and professional manner.
  • Resolve customer issues and complaints, ensuring customer satisfaction and a positive experience.
  • Process orders, returns, and exchanges in accordance with company policies and procedures.
  • Collaborate with various departments to ensure seamless customer service and issue resolution.
  • Maintain accurate records of customer interactions, transactions, and feedback.
  • Stay up-to-date with product knowledge and company policies to effectively assist customers.
  • Support customers by providing information on promotions, pricing, and product availability.

Qualifications:

  • High School Diploma or GED required (Associate’s or Bachelor’s degree preferred).
  • Previous customer service experience, preferably in a remote or virtual setting.
  • Excellent verbal and written communication skills.
  • Ability to handle high-volume calls or inquiries while maintaining a calm and professional demeanor.
  • Strong problem-solving skills and attention to detail.
  • Proficient in using customer service software and Microsoft Office Suite (knowledge of CRM tools is a plus).
  • Ability to work independently and be self-motivated.
  • A reliable internet connection and a quiet home workspace.

Why PepsiCo?

  • Competitive salary and benefits package.
  • Flexible remote work environment with work-from-home options.
  • Opportunities for career growth and development within a global organization.
  • A supportive and inclusive work culture that values diversity.
  • Work-life balance with paid time off and wellness programs.

How to Apply:
Ready to take the next step in your career? Apply today by submitting your resume and cover letter through our online application portal. We look forward to hearing from you!

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2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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