Maximus is seeking a dedicated Operations Support Coordinator to join our team supporting the Office for People with Developmental Disabilities (OPWDD) CANS Project. This role is pivotal in ensuring that children and youth with intellectual and developmental disabilities receive comprehensive assessments, enabling personalized care planning by Care Coordination Organizations (CCOs).

About the Project:

The OPWDD CANS Project focuses on the Child and Adolescent Needs and Strengths (CANS) assessment, a tool used to identify the unique strengths, interests, and needs of individuals aged 6-17. This information is crucial for developing individualized care plans that address their specific needs.

Key Responsibilities:

• Conduct thorough outreach to gather essential consumer information and notify relevant parties about upcoming assessments.
• Schedule assessment appointments efficiently, adhering to productivity targets and documenting all outreach activities for accurate reporting.
• Manage last-minute scheduling changes to ensure seamless assessment processes and timely communication with all stakeholders.
• Provide comprehensive administrative support to the Operations Support Management team.
• Ensure that the scheduling workflow meets program objectives and proactively identify areas for improvement.
• Respond promptly to inquiries from individuals, families, and CCO agencies, offering education about the CANS assessment process.
• Adhere to all project-related work instructions, policies, and procedures.
• Maintain performance standards as outlined in the annual performance criteria and bonus template.

Qualifications:

• High School diploma or equivalent with 0-2 years of customer service experience.
• 1-3 years of experience in community outreach or conducting presentations.
• Previous experience interacting with individuals with intellectual or developmental disabilities is highly valued.
• Proficiency in Microsoft Office Suite.
• Exceptional organizational, written, and verbal communication skills.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Capacity to manage multiple tasks simultaneously and work independently or as part of a team.
• Quick adaptability to new software programs.

Preferred Qualifications:

• Associate's Degree.
• Experience in customer service environments.
• Familiarity with MAXEB, Choices, and OPWDD Services.
• Skilled in multitasking across multiple systems.

Home Office Requirements:

• Company-issued computer equipment provided by Maximus.
• Reliable, high-speed internet service with:
  • Minimum 20 Mbps download speeds for individual usage, 50 Mbps for shared connections.
  • Minimum 5 Mbps upload speeds.

Benefits:

Maximus offers a comprehensive compensation package, which includes:

• Competitive salaries based on job location, education, experience, and other factors.
• Health, life, and disability insurance.
• Retirement savings plan.
• Paid holidays and vacation time.
• Additional rewards such as short- and long-term incentives.

Equal Opportunity Employment:

Maximus is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

About Maximus:

Maximus partners with governments to deliver health and human services programs, ensuring better outcomes for individuals and communities. Join us in making a difference.