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Live Chat Assistant at American Express (Part/Full Time) – Remote Jobs ID-1115

 

Join our dynamic team at American Express as a Live Chat Assistant! This remote position offers a unique opportunity to be a part of a renowned company, providing exceptional customer service through live chat interactions. As a Live Chat Assistant, you'll play a crucial role in delivering top-notch assistance to our valued customers, ensuring a positive and seamless experience.

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Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
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Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
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Weekend Data Entry, $45/hr, Remote, No Experience
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Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time

<strong>What You Will Do:</strong>
<ul>
<li>Engage with customers through live chat to address inquiries, provide information, and resolve issues.</li>
<li>Collaborate with team members to ensure consistent and accurate responses.</li>
<li>Stay updated on product and service knowledge to deliver accurate information to customers.</li>
<li>Maintain a friendly and professional tone in all interactions.</li>
</ul>
<strong>Responsibilities:</strong>
<ul>
<li>Respond promptly to customer inquiries via live chat.</li>
<li>Troubleshoot and resolve customer concerns efficiently.</li>
<li>Document and track customer interactions for future reference.</li>
<li>Collaborate with cross-functional teams to escalate and resolve complex issues.</li>
<li>Adhere to established guidelines and protocols.</li>
</ul>
<strong>Requirements:</strong>
<ul>
<li>Excellent written communication skills.</li>
<li>Ability to multitask and prioritize in a fast-paced environment.</li>
<li>Customer-centric mindset with a passion for delivering exceptional service.</li>
<li>Familiarity with American Express products and services is a plus.</li>
<li>Previous experience in customer service or related fields is advantageous.</li>
</ul>
<strong>Perks:</strong>
<ul>
<li>Competitive hourly rates.</li>
<li>Flexible work hours (Part/Full Time).</li>
<li>Remote work options.</li>
<li>Training and development opportunities.</li>
<li>Access to employee benefits and discounts.</li>
</ul>
<strong>Benefits:</strong>
<ul>
<li>Health insurance coverage.</li>
<li>Retirement savings plans.</li>
<li>Career advancement opportunities.</li>
<li>Employee assistance programs.</li>
<li>Inclusive and diverse work culture.</li>
</ul>
<strong>Company Review From Employment:</strong> "At American Express, we pride ourselves on fostering a culture of innovation, collaboration, and excellence. Our commitment to employee development and well-being sets us apart. Joining our team means being a part of a global community that values your unique contributions. See what our employees have to say about their experience with us!"

<em>Apply Now and be a part of the American Express family, where your career aspirations meet limitless possibilities!</em>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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