Landside Agent - IAH ID-7903
Applications accepted from: ALL PERSONS INTERESTED
Division/Section: Operations I Landside Operations, George Bush Intercontinental Airport.
Workdays & Hours: Shift work, rotating schedule, weekend/holidays - subject to change.
DESCRIPTIONS OF DUTIES/ESSENTIAL FUNCTIONS:
Maintains a safe and efficient landside airport environment by ensuring the efficient operations of roadways, terminals, and ground transportation activities for passengers and airport personnel. Under general supervision; performs work involving the oversight of commercial vehicle operations and traffic control in terminals and on roadways. Enforces safety, and security regulations and policies.
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RESPONSIBILITIES:
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Performs staging area duties including but not limited to posting and dispatch of taxicabs utilizing the Taxi Dispatch System, process taxi ticket trip sales, and conduct staging lot inspections.
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Performs terminal area duties including but not limited to obtaining a taxi for passengers, collecting departure fees from taxicabs, and maintaining taxicab availability.
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Facilitates commercial vehicle (i.e. Limousines, shuttles, taxis and Transportation Network Company “TNC” vehicles), processing permit sales and compliance by conducting inspections in accordance with applicable regulations and policies.
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Oversees curb zones for safe and efficient traffic flow of both pedestrians and vehicles. Enforces tow and parking regulations by notifying primary agent and/or supervisor of potential citation.
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Monitors passenger access to airport terminals. Assists with traffic accidents and disabled vehicles by notifying emergency personnel and maintenance teams as needed.
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Responds to call for assistance by customers and the Airport Communication Center “ACC” in a timely manner. Addresses and deescalates situations as appropriate and takes necessary corrective actions to remedy issues that arise.
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May conduct inspections of all landside facilities, roads, and terminals. Monitor security access points, challenge airport badges, conduct periodic and random inspections, in partnership with all stakeholders, tenants, contractors and other governmental agency representatives. Notifies supervisor of any unsafe conditions, violations and discrepancies.
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Completes daily reports/logs of all activities (i.e. ticket and permit sales, taxi/vehicle activity, etc.) conducted during a shift.
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Contributes to the team by performing other duties as assigned.
WORKING CONDITIONS
Must also be willing to work any shift: nights, weekends and holidays and participate in emergency preparedness events and activities. The position occasionally requires stooping or bending. Occasional light lifting, such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required. Use a two-way radio. Must be able to stand on hard surfaces and walk for extended periods of time and multi-task. Expect to work in various uncomfortable climates: being outside during inclement weather. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions. Walking and standing for extended periods. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated movements on a patterned response space within low tolerance demands with no real speed requirements.
Must also be willing to work any shift: nights, weekends and holidays and participate in emergency preparedness events and activities. The position occasionally requires stooping or bending. Occasional light lifting, such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required. Use a two-way radio. Must be able to stand on hard surfaces and walk for extended periods of time and multi-task. Expect to work in various uncomfortable climates: being outside during inclement weather. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions. Walking and standing for extended periods. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated movements on a patterned response space within low tolerance demands with no real speed requirements.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS:
Requires an Associate’s degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration or a related field.
EXPERIENCE:
Six (6) months of experience in airport operations, airport security, airport safety and/or any other customer service-related field is required.
Directly related professional experience in airport operations/security or customer service may substitute for the above education requirement on a year-for-year basis.
LICENSES/CLEARANCES:
Requires a valid Class C Texas Driver’s license and compliance with COH policies on driving.
Must be able to pass a criminal background check, obtain and maintain federally-mandated security clearances for working at an airport.
PREFERENCES
Preference will be given to applicants with airport operations, airport security, or law enforcement. Consideration will be given to applicants with customer service experience in an aviation setting. Preference will be given to applicants with experience conducting traffic control for a large facility. Candidates with the ability to communicate effectively verbally and in writing; effective communication when using bilingual or multilingual skills to communicate with customers is a plus. Experience with Microsoft Office Suite and business writing skills is preferred.
*Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.*
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRE
The selection process will involve application review and/or interview. Department may administer skills assessment test.
SAFETY IMPACT POSITION YES
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
