Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

IT Technical Support Administrator I ID-7881

Job Description Summary:

Under direct supervision, the Technical Support Administrator I performs a variety of hardware, software, and computer systems administration/tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting of computing hardware, operating systems, software applications, peripherals, and communicating devices for the entire organization.

IT TECHINCAL SUPPORT ADMINISTRATOR I
The Technical Support Administrator I advises management on developing standards and IT processes for workstation configuration in a client/server and web services environment. The role evaluates and performs analysis of complex applications relating to workstation operating systems, software applications, interaction with the network, and automated tools. Performs a variety of project tasks and requires good communication skills with the ability to work with users diplomatically and skillfully with a strong customer service ethic. Exercises judgment and decision making in the diagnosis and resolution of computer and hardware problems.

Other Jobs You May Be Interested In

Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Data Entry, $45/hr, No Degree, Weekend, Night Job
Virtual Assistant, $50/hr, Evening, Remote, College Student
Customer Support, $42/hr, Weekend Job, Remote, No Degree
Phone Support, $45/hr, Remote, No Experience, Evening Job

 

Job Description:

TECHNICAL SUPPORT ADMINISTRATOR I

ESSENTIAL DUTIES AND RESPONSIBILITIES

Systems Administration

  • Assists to establish computer workstation standards including firmware, operating systems, and software versions, while coordinating these standards with other IT Infrastructure Services System Administrators, Network Planners and the Device Support Supervisor.

  • Participates in the review and evaluation of equipment and software alternatives for departments/users and recommends solutions. Assists with hardware/software purchases and coordinates installation and upgrades.

  • Deploys client side of software for client/server desktop application systems across the citywide network using automated deployment technologies.

  • Implements department workstation standards, maintenance procedures and operational procedures. Documents profiles and department procedures.

  • Performs workstation maintenance in accordance with citywide standards and methods including installation, configuration, maintenance and troubleshooting using software packets and imaging tools.

  • Maintains fixed asset inventory information for personal computer equipment and software licensing using systems management tools (e.g. SCCM and Intune).

  • Maintain standard image for city and public computers (e.g. SCCM and Deep Freeze)

  • Maintain end user computer Group policy

 

Projects and Documentation

  • Resource and manage end user computer projects (e.g. Software rollouts and computer refreshes)

  • Create and maintain how to knowledge articles

  • Create and maintain technical knowledge articles for IT Team

  • Create and maintain process documentation

 

Technical Support

  • Troubleshoots/analyzes/solves Windows-based computer workstation problems using a variety of systems management tools and techniques. Daily interaction with customers (City of Boulder employees) in solving workstation problems and answering questions.

  • Provides extensive support of mobile devices such as Tablet PC's (Microsoft Surface, iPad), SmartPhones (iPhone/Windows/Android) and remote/mobile Laptops. Implements standards in their configuration, setup, security and on-going support.

  • First level support on O365 products and services (OneDrive, Exchange Online, MS Teams, ETC)

  • Ability to multitask and establish/follow-through on the prioritization of user requests with limited direction.

  • Consults and interacts with customers and maintains a high level of customer service.

  • Performs daily monitoring of service tickets and ensures work is being completed in a timely manner while maintaining high levels of communications with the customer until the work is completed to the customers' satisfaction.

  • Performs workstation maintenance in accordance with citywide standards and methods including installation, configuration, maintenance and troubleshooting using software packets and imaging tools.

  • Performs related duties as required by management to meet the needs of the City.

  • Maintains and develops professional skills through ongoing training and career development. This is accomplished by self-study, classroom training, and industry seminars and workshops.

  • Performs related duties as required to meet the needs of the city.

  • Takes proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to city property.

  • Know and comply with all city and department policies; participate in professional trainings and development; and adhere to attendance and workplace attire policies.

 

MINIMUM QUALIFICATIONS

  • Ability to use a personal vehicle (mileage reimbursed)

  • Ability to build and maintain hardware and software across the city's enterprise technology environment.

  • Ability to be on call and respond timely to on site needs and issues.

  • Knowledge of administration and support of Microsoft 365

  • Knowledge of managing and implementing Azure based SaaS environment

  • Knowledge of being an administrator and supporting VMware

  • Knowledge and good understanding of networking

  • Knowledge of scripting

  • Knowledge of windows Server 2012 to current Technologies and Active Directory

  • Knowledge and experience with Cisco IOS (switches, ASA firewalls, QoS policies, Access lists and traffic prioritization)

  • Knowledge and understanding of VLANs

  • Knowledge of routers and firewalls in an enterprise of various WAN scenarios such as a MPLS, point-to-point and secure VPN over the internet

  • Knowledge of LAN / WAN, VOIP, TCP/IP, VPN

  • Knowledge of networks security, VPN, firewalls, load balancers, DNS and other infrastructure components.

  • Knowledge of network design/architecture experience

  • Knowledge of network monitoring tools such as SolarWinds

  • Knowledge of project management

  • Valid driver's license and ability to maintain an acceptable motor vehicle record.

  • Have and maintain acceptable background information, including criminal conviction history

 

PREFERRED QUALIFICATIONS

  • Experience with Windows operating systems

  • Experience with iOS operating systems

  • Experience with service desk software applications

  • Experience with computer workstation software applications

  • Experience with Microsoft Office 365 solutions

  • Experience with tools and software used in workstation problem solving

 

REQUIRED EDUCATION AND EXPERIENCE

  • Associate degree in information technology, computer science, information systems, business, or a related field

  • Two (2) years' experience in an information technology environment

Back to blog

Yelp Question and Answer

$150 $49

Amzon Question and Answer

$150 $49

Netflix Question and Answer

$150 $49

Disney Question and Answer

$150 $49

Apple Question and Answer

$150 $49

Southwest Airline Q & A

$150 $49

Delta Airline Q & A

$150 $49

Costco Question and Answer

$150 $49

American Question and Answer

$150 $49

Walmart Question and Answer

$150 $49

Tesla Question and Answer

$150 $49

Google Question and Answer

$150 $49

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts