IMMEDIATE START - Customer Service Representative - Entry Level Id-1876

Description

Prolifica has an immediate opening for a motivated entry-level Customer Communications Expert at our fast-growing, established Customer Acquisition firm. While we’re scaling quickly, we are on the hunt for a Customer Communications Expert who shares our core values and know-how to get things done!


We provide our entry-level Customer Communications Experts with the opportunity to connect with something bigger and discover their full potential. We are looking for LEADERS who are not easily discouraged by challenges. An entry-level Customer Communications Expert with us requires discipline, grit, and endurance. If you have what it takes, and are willing to put in the time to succeed, you will be thrilled to have joined our entry-level Customer Communications team.


You Must Have The Ability To:

  • Communicate clearly and effectively in all situations

  • Prioritize different tasks and wear multiple hats

  • Think critically and analyze efficiently

  • Adapt, learn and perform work in an ever-changing environment

  • Exceed expectations in a team and individual capacity

  • Be punctual, reliable, and professional

  • Understand and follow oral and written instructions


Our Entry-Level Customer Communications Experts:

  • Build customer relationships and rapport by educating consumers on the clients we represent

  • Develop product knowledge by attending daily client meetings to be able to answer questions and increase consumer education

  • Act as the go-to expert and visit customers to promote products, perform sales services and maintain customer satisfaction

  • Facilitate customer service and promotional campaigns by acquainting accounts with the latest customer service tactics

  • Conduct customer service presentations to potential new clients

  • Improve market revenue by consistently achieving customer acquisition territory goals

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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