Field Technician - St Louis, MO, United States (flex hours/contract role) Id-1331

ABOUT THE JOB

  • Work with the Hardware and Operations teams to diagnose and resolve issues, as well as deliver new features and improvements to Caper carts
  • Communicate with our clients and represent Caper professionally on-site and virtually
  • Capture clear notes and other media to document understanding and resolution processes for issues encountered
  • Work with a Wonderful Team that will support you in your success
  • Requires availability Monday through Friday and the ability to diagnose and resolve  incident tickets on-site within 48 hours.
  • Contracted role can provide supplemental income with flexible day and  evening hours
  •  

ABOUT YOU

  • Enjoy learning about and working directly with software and hardware of new technology.
  • Highly organized with strong verbal and written communication skills to support customer and team interactions, as well as documentation.
  • Customer-focused orientation that aims to over-deliver on expectations
  • Willing to work independently in the field with limited supervision
  • Logical thinker who is able to connect the dots when a complex challenge arises
  • Collaborative attitude who enjoys working with a team to solve problems

 

Minimum Qualifications

  • 1+ years of experience in technical support, mechanical engineering, hardware maintenance or related fields in a corporation or in a startup environment
  • Great troubleshooting skills to look beyond the task at hand and find creative solutions to simple and complex problems
  • Experience at handling wires, electronic circuits, computers and other devices and high-tech devices such as copiers, printers, POS systems; Basic knowledge of electrical engineering/wiring
  • Basic network knowledge in setup of Wi-Fi devices
  • Comfortable working with Windows, Android, Gmail, Google Drive, Excel, Slack, and troubleshooting tools and apps
  • Ability  travel-out-of-state for training purposes
  • Must have a vehicle and clean driving record.

 

Compensation and Benefits

  • Competitive salary including a monthly retainer
  • Flexible schedule
  • This is a Part-Time contract position (1099)
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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