FIELD COLLECTION REPRESENTATIVE I (SR-11) [2 vacancies] ID-7177
Position Information Turning challenges into solutions, and service into success. Start your rewarding career with the City and County of Honolulu today. Are you a problem-solver with a passion for making a difference.
The Honolulu Board of Water Supply is looking for two (2) goal-oriented and driven individuals to become a vital part of their Collection and Credit team as a Field Collection Representative I. Join us to resolve challenges, build trust, and deliver exceptional service. Duties and responsibilities of a Field Collection Representative I include but are not limited to: Contacting delinquent customers to collect overdue payments, explaining water service rules, setting up payment plans when needed, managing case information for billing and follow-up, and sending out applicable notices/letters as needed; Reaching out to new occupants using unauthorized water, explaining service rules, establishing new accounts, and addressing tampered meters while coordinating with authorities and managing case information for billing; Closing water meters due to non-payment or unauthorized use, removing excess dirt or cutting roots as needed, and inputting work orders for BWS to prevent further tampering and illegal water use; Operating a computer to complete assignments, preparing and maintaining daily reports on contacts, payments, and work progress, and inputting meter readings for billing and verification purposes; Tracing, locating, and collecting from debtors or former service holders with outstanding bills, following legally accepted collection procedures and referencing office records; and Operating a motor vehicle, driving up to 100 miles daily, and maintaining the care and condition of the assigned vehicle.
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Special Working Conditions: Work schedule is from 7:45 a.m. until 4:30 p.m., with varying days off depending on work needs. Confrontation, physical threats, or verbal abuse from irate customers may occur in the collection efforts
May be required to work overtime, weekends, nights and holidays based on operational needs. Apply today. If you qualify for the position, your name will be eligible for referral to the hiring department for further consideration for the current job openings as well as future vacancies for this job title.
Additional Job Information HIRING PROCESS: Applications must be submitted online by March 22, 2025, 11:59 p.m., Hawaii Standard Time (HST). Interviews for the current vacancies will be held on Wednesday, April 16, 2025. A conditional offer will be made after all interviews have concluded
Additional interviews for future vacancies may also be scheduled by the individual hiring departments as vacancies occur. Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your e-mail account in a timely manner.
To ensure proper delivery, please make sure you: - use a valid e-mail account; - verify your e-mail address is entered correctly on your GovernmentJobs account; - are subscribed to e-mail notices; - check your spam folders; and - add infoneogov@honolulu.gov and info@governmentjobs.com to your contact list. Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply
Minimum Qualification Requirements At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment. EDUCATION REQUIREMENT: Equivalent to graduation from high school. Responsible work experience demonstrating the ability to perform the essential functions of the job may be substituted for education.
EXPERIENCE REQUIREMENT: Two years of general office experience, one of which shall have been involved in public contact work. Preferred Experience: Knowledge in collection and credit processes. Substitution: Business school or college-level credits from a regionally-accredited college/university will substitute for experience on a month-for-month basis for up to one year of the general office experience.
There is no substitution for the one year of general office experience which must have involved public contact work. Education obtained outside of the United States must be comparable to a degree earned at a regionally-accredited college/university in the United States. In order to receive credit for the education, a foreign credential evaluation (FCE) must be provided.
We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript. Verification Requirement: You must submit evidence of your education in order to be given credit for the substitution. Please attach an electronic copy of your diploma and/or official transcript which shows the embossed seal or applicable FCE to your application.
Or mail a photocopy of your documents to the following address: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813. Unofficial transcripts will not be accepted. Copies will not be returned.
All information on your documentation must be legible and complete in order to be given credit. LICENSE REQUIREMENT: Possession of an appropriate valid Hawai'i State driver's license, as required. Examination Process EDUCATION AND EXPERIENCE EVALUATION: In addition to meeting the above minimum qualifications, your application will be further evaluated.
Your score will be based on the quality and quantity of your education, experience and/or other related job requirements and competencies applicable to the position. Failure to provide sufficient information may result in your application being rejected or your receiving a lower score. EXAMINATION WEIGHT: Education and Experience Evaluation .
