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Customer Service Representative - Work from Home Id-4544

Job Description

We are looking for an enthusiastic individual for our full time customer service role with excellent time management skills and who is committed to delivering exceptional customer service in every interaction. This is a work from home position for applicants located in the state of Connecticut. Prior customer service & client care experience is preferred but not required.

Duties of the role:

Understand our customer service policies and retention processes working directly with our clients. Your goal will be to provide outstanding customer service through multiple channels. Responsibilities include but are not limited to:

  • Provide guidance and route feedback

  • Contribute with recommendations and ideas for improvement

  • Other duties as assigned

Qualifications:

  • Excellent verbal communication skills, both verbal and written

  • Be self-motivated and have strong desire to work with people

  • Excellent time management skills

  • Positive attitude; going above and beyond to satisfy each customer

  • Be outstanding at relationship building

  • Must live in the state of Connecticut

We are looking for someone to start as soon as possible and will be conducting online interviews. Applicants must be authorized to work in the United States and be at least 18 years old.

Company Description
In SAS we are strong believers on the power of the sun and we are sure that it is possible to create a better, simpler and cleaner way for households to power their homes while saving money.

In SAS we are strong believers on the power of the sun and we are sure that it is possible to create a better, simpler and cleaner way for households to power their homes while saving money.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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