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Customer Service Representative At Aetna – Part-Time Id-4720

What You Will Do:

  • Provide prompt, courteous, and accurate responses to inquiries from members, healthcare providers, and internal stakeholders via phone, email, and chat.
  • Assist members with understanding their benefits, coverage, and claims processing, ensuring they have the information necessary to make informed healthcare decisions.
  • Navigate various computer systems to access and update member information, process claims, and resolve issues efficiently.
  • Collaborate with cross-functional teams to escalate and resolve complex member concerns, striving to achieve first-call resolution whenever possible.
  • Demonstrate empathy and active listening skills while addressing member concerns and inquiries, fostering positive relationships and trust.

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Requirements:

  • High school diploma or equivalent; some college coursework preferred.
  • Prior customer service experience in a fast-paced environment, preferably in healthcare, insurance, or a related field.
  • Excellent communication skills, both verbal and written, with a strong command of English grammar and spelling.
  • Proficiency in navigating computer systems and basic knowledge of Microsoft Office Suite.
  • Ability to multitask, prioritize tasks, and adapt to changing priorities in a dynamic work environment.
  • Empathy, patience, and a genuine desire to help others.

Opportunity Benefits:

  • Competitive hourly wage with opportunities for performance-based incentives.
  • Flexible part-time schedule with options for morning, afternoon, or evening shifts to accommodate various lifestyles.
  • Comprehensive training program to equip you with the knowledge and skills necessary to excel in your role.
  • Career development and advancement opportunities within Aetna, with access to ongoing training and professional growth resources.
  • Employee benefits package, including medical, dental, and vision coverage, as well as retirement savings options.
  • Collaborative and inclusive work culture that values diversity and teamwork, with opportunities to participate in employee resource groups and community service initiatives.

Join Aetna’s team as a part-time Customer Service Representative and make a meaningful difference in the lives of our members while advancing your career in the healthcare industry. Apply now to embark on a rewarding journey with us!

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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