Customer Service Representative At Aetna – Part-Time Id-3117
What You Will Do:
- Provide prompt, courteous, and accurate responses to inquiries from members, healthcare providers, and internal stakeholders via phone, email, and chat.
- Assist members with understanding their benefits, coverage, and claims processing, ensuring they have the information necessary to make informed healthcare decisions.
- Navigate various computer systems to access and update member information, process claims, and resolve issues efficiently.
- Collaborate with cross-functional teams to escalate and resolve complex member concerns, striving to achieve first-call resolution whenever possible.
- Demonstrate empathy and active listening skills while addressing member concerns and inquiries, fostering positive relationships and trust.
Requirements:
- High school diploma or equivalent; some college coursework preferred.
- Prior customer service experience in a fast-paced environment, preferably in healthcare, insurance, or a related field.
- Excellent communication skills, both verbal and written, with a strong command of English grammar and spelling.
- Proficiency in navigating computer systems and basic knowledge of Microsoft Office Suite.
- Ability to multitask, prioritize tasks, and adapt to changing priorities in a dynamic work environment.
- Empathy, patience, and a genuine desire to help others.
Opportunity Benefits:
- Competitive hourly wage with opportunities for performance-based incentives.
- Flexible part-time schedule with options for morning, afternoon, or evening shifts to accommodate various lifestyles.
- Comprehensive training program to equip you with the knowledge and skills necessary to excel in your role.
- Career development and advancement opportunities within Aetna, with access to ongoing training and professional growth resources.
- Employee benefits package, including medical, dental, and vision coverage, as well as retirement savings options.
- Collaborative and inclusive work culture that values diversity and teamwork, with opportunities to participate in employee resource groups and community service initiatives.
Join Aetna’s team as a part-time Customer Service Representative and make a meaningful difference in the lives of our members while advancing your career in the healthcare industry. Apply now to embark on a rewarding journey with us!
