Customer Retention Strategist, Public Sector Id-2385

About Us

At Thomson Reuters, we've been a trusted partner to professionals in the legal, tax, and accounting fields for nearly 160 years.

We provide industry-leading products and services, including highly specialized information-enabled software and tools, combined with the world's most global news services - Reuters.

Our goal is to help these professionals do their jobs better, creating more time for them to focus on what matters most: advising, advocating, negotiating, governing, and informing.

About the Role

This opportunity offers a unique chance to join our team as a Customer Retention Strategist, focused on the Public Sector.

You will be responsible for developing and implementing innovative programs to drive retention and growth strategies for government customers across various segments.

Your key objectives will include:

  • Developing and executing initiatives that address government customers' unique needs and pain points in the legal and risk fields;
  • Collaborating with cross-functional teams to ensure seamless integration of the retention program with sales, marketing, and customer success strategies;
  • Tracking and analyzing program metrics to measure progress and identify areas for improvement;
  • Providing recommended actions based on insights from retention analysis and identifying risks of new initiatives to retention;
  • Designing, developing, and maintaining a robust retention program framework, including playbooks, guides, and supporting materials, to ensure consistent and effective customer engagement.

Key Qualifications

To be successful in this role, you will need:

  • Minimum of 2 years of experience in marketing, sales, account management, or business development;
  • Bachelor's degree in Business, Marketing, Communications, Project Management, or related field;
  • Experience working with Government customers is a plus;
  • Strong project management skills, with the ability to track progress across multiple initiatives;
  • Excellent strategic thinking, with the ability to identify opportunities, assess risk, and manage execution;
  • Customer-centric approach, with empathy and the ability to represent customer views, wants, and needs while balancing internal business priorities;
  • Solution-oriented mindset, with the ability to identify problems and utilize critical thinking to build and find solutions;
  • Reliable and flexible, with the ability to adapt to change in a fast-paced environment;
  • Strong communication skills, with the ability to inspire colleagues and customers, as well as present to key stakeholders;
  • Self-starter, with high willingness to work as an individual contributor and resolve practical problems;
  • A solid understanding of marketing best practices and content to support identified programs;
  • Analytical skills, with the ability to interpret, analyze, and infer data related to customer behavior and preferences;
  • Proficiency in MS Office (Excel, Word, PowerPoint) and MS Teams.

Benefits

As a valued member of our team, you can expect a comprehensive benefits package, including:

  • Market-competitive health, dental, vision, disability, and life insurance programs;
  • Competitive 401(k) plan with company match;
  • Flexible work arrangements, including hybrid remote work options;
  • Ongoing training and professional development opportunities;
  • Access to cutting-edge technology and tools;
  • A dynamic and inclusive work environment;
  • A commitment to diversity, equity, and inclusion;
  • A generous paid time off policy, including two company-wide Mental Health Days Off;
  • Opportunities for career growth and advancement.
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