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Description
Job Description
About the Role:
We are seeking a Service Manager with a "Whatever It Takes" approach to ensure that the physical aspects of our 335-unit community meet both company standards and applicable laws.
Responsibilities:
- Interview, hire, and train new team members.
- Develop and lead a team of Maintenance Technicians through diagnosing problems and providing resolutions.
- Mentor and guide maintenance technicians to increase their overall knowledge base and skill set.
- Provide expert knowledge and trouble-shooting in areas such as HVAC, electrical, plumbing, pool maintenance, carpentry, dry walling, exterior structure, and appliance repair.
- Establish and prepare a 24-hour on-call schedule for your team, and be personally available at all times in the event of snow and ice or other on-site emergencies.
- Partner with office staff to provide exceptional service and follow-up to residents on any maintenance issues that may arise.
- Manage and organize inventory of all maintenance materials.
- Establish a preventive maintenance schedule, make-ready schedule, and general work order schedule for the team.
- Regularly inspect community buildings, including vacant units.
- Plan, assign, and direct work of maintenance team.
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Requirements:
- A valid driver's license, good driving record, personal vehicle, and auto insurance.
- A 30-minute commute from the property.
- HVAC/EPA/CFC certification.
- Stellar communication and customer service skills.
- At least 2 years of managerial experience, preferably at an apartment community.
- A high school diploma or general education degree (GED).
- The ability to pass a criminal background check and drug screen.
Benefits:
- 100% Rent Discount.
- Property Staff Shared Renewal Commissions – paid monthly.
- $300 Morgan Essentials – paid quarterly.
- On-call Appreciation, $15/day for holding the on-call phone.
- Employee referral payment program (up to $750).
- Education/Tuition Reimbursement Program.
- Medical, Dental, and Vision benefits.
- Life/AD&D Insurance.
- Long and short-term disability.
- Retirement Plan - 401(k) Plan with company match.
- Free access to pool and fitness center.
- Generous paid time off, including 10 holidays per year and sick leave.
- Employee Assistance Program.
- Additional employee discounts available.