Crew and Contract Support Generalist (NJUS) Id-2688

The Crew and Contract Support Generalist functions as a single point of contact for bargaining group inquiries regarding topics which are not mission critical or essential to current day operations, including contract clarification.  Each Generalist is assigned a subset of bargaining employees and responsible for developing trust and strong personal relationships to ensure positive employment experiences from probation to resignation.  The role must also develop an extensive internal network, particularly at remote locations, in order to leverage those resources to provide the highest level of service to each employee. (Note: Positions available for working hours of Monday-Friday 9am-5pm OR Monday-Friday 12pm-8pm)

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Tasks and Responsibilities
  • Aid employees in the onboarding process through training, forms management, IT requests, etc., and provide appropriate acknowledgement and closure when the employees career comes to its end.  Recognize important milestones throughoout each employee's career. 
  • Complete non-critical operational tasks and provide timely resolutions to all inquiries according to established service level agreements, collective bargaining agreements, federal regulations, and internal policy manuals.
  • Provide support to Labor and Employee Relations functions where direct communication with the employee is needed, such as well-checks. 
  • Quarterly travel to Service Hubs and other remote locations to meet and further build relationships with business partners, and interact with and assist bargaining employees who are traveling through those locations. 
  • Other duties, as assigned.
  • Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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