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Client Support Specialist (Entry-Level / Remote-Hybrid) ID-5643

Vandis is looking for quick learners with dynamic problem-solving skills. Someone who looks at the big picture while working on the details. You’re a self-starter, ambitious, and you’re looking to grow in a company.

It's always best to start at the beginning.

Our Client Support Specialist (CSS) is an entry-level position.

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Learn our business from the ground up.

The Client Support Specialist (CSS) serves as a valuable resource for Vandis’ clients, account managers, and regional partners. The CSS engages with internal and external resources to support the business objectives of our clients. They assist with managing customers, deals and other data in HubSpot so the Account Manager can maintain and grow their accounts/regions. It is the duty of the CSS to support our Accounts Managers with new business as well as renewal business. The CSS must keep their finger on the pulse, tracking and assisting with all deals throughout the entire pre-sales process, as well as a few post-sale objectives.

Responsibilities:

· Track and manage opportunities from inception to procurement in a timely manner.

· Create and maintain relationships with clients, manufacturers, and distributors.

· Understanding of the sales, quoting process, pricing strategy and renewals business.

· Collaborate internally with other departments.

· Manage HubSpot as a CRM to input data, track opportunities and create reports.

· Coordinate internal and external meetings to move opportunities forward.

· Submit and track Deal Registrations.

· Work with internal and external teams to build, price and deliver accurate quotes.

o Update our team and clients, where applicable, with relevant product and partnership changes and promotions.

Candidate Qualifications:

· Up to 2 years of experience in a similar role.

· Bachelor's Degree in Business Administration or related fields.

· High attention to detail.

· Effective communication skills, able to develop professional relationships with business partner and clients, as well as internally within team and other departments.

· Prior experience dealing with pricing, quoting and customer service.

· Proficient in HubSpot, Microsoft 365 and SharePoint.

Note: There is also a quarterly bonus. Hard work and success have their rewards.

Vandis Inc. is a major provider of Computer Security and Network Infrastructure to Fortune 1000 corporate accounts, universities, government agencies, K-12 school districts and hospitals throughout the NY/NJ metro area. We also provide integration, professional services, training, and managed services utilizing our own team of engineers.

For close to 39 years, Vandis Inc. has seen the technology and business world change while our client-focused approach has remained the same. We are a growing, profitable, and financially stable company. With a consistent growth rate, no debt, and a strong balance sheet, you can feel assured that you made the right career choice.

Job Type: Full-time

Pay: $49,000.00 per year

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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