Best Buy – Delivery Experience Appliance Agent – Fargo, ND – Fargo, ND Id-2779

Job Description

The Delivery Experience Agent is responsible for the delivery, installation, repair, and haul away of appliances and televisions. They determine the best way to install major appliances, including measuring and protecting areas in the installation route, deciding if any doors in home need to be detached, and moving fixtures to protect the client’s home and purchased products.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

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Key Responsibilities

Drives a positive customer experience by building relationships and providing solutions to their needs.

Provides a variety of fulfillment duties including the delivery, installation, integration, networking, and repair of consumer electronics devices with a focus on home theater equipment and appliances.

Provides a seamless client experience by providing advice related to product placement, services, and other content.

Manages inventory and vehicle maintenance in partnership with other Agents.

Processes paperwork and payment, provides feedback and training opportunities to store teams, and completes store stock repairs.

Provides training to new drivers.

Basic Qualifications

1 year of customer service experience

6 months of experience in one or more of the following: sales, delivery, installation, repair, or military equivalent

Current, valid driver’s license

Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)

Ability to consistently lift up to 350 pounds individually or 700 pounds as a team with the use of support tools such as a harness, dolly, and lift

Be at least 21 years of age

Acquire and maintain any state or local licensing, as required, within 90 days of hire

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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