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Automattic: Technical Support (Happiness Engineer) Id-4418

As a Happiness Engineer, you love helping people.
Transforming publishing on the web is no small task. Our goal is to build relationships based on trust, resulting in happy, passionate, loyal customers and colleagues. We do this by listening to our customers’ needs and guiding them to the fullest use of the products we offer. We are looking for people with the right mix of compassion, writing skills, and technical knowledge to get the job done.
Are you interested in learning more about how our team works? Check out what Happiness Engineers have to say about their work.
In general, a typical day involves:
Being an active member of a global team that provides 24/7 support via live chat, tickets, one-on-one screen share sessions, and forums. 
Helping people use Automattic’s products, including WordPress.com, WooCommerce, Jetpack, Tumblr, and more.
Troubleshooting, investigating, and creating detailed bug reports.
Building a community of support by sharing knowledge and helping team members around the world.
Being a Happiness Engineer requires
Mid to high proficiency with WordPress, HTML, and CSS.

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Experience providing technical support to customers, particularly via live chat, tickets, telephone, or forums.
Excellent written and communication skills, with a knack for taking technical language and making it understandable for the general public.
A passion for solving challenging problems and proposing elegant solutions.
Solid ability to identify and accurately document technical issues.
An intense intellectual curiosity and an eagerness to share knowledge with others.
Patience, grace, and a sense of humor.
Happiness Engineers must be fluent and eloquent in written English. If you know additional languages, please be sure to tell us.
An ideal candidate:
Has created three or more WordPress websites.
Has experience installing and configuring WordPress plugins and themes.
Is adept at troubleshooting technical issues.
Has experience creating bug reports.
Has experience providing technical support to customers via telephone, tickets, live chat, or
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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