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Analyst, Learning Experience Id-5013

Full Job Description


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Job Description

Charge

Our clients are ambitious, high-impact CEOs, founders, and execs. They have started 100+ companies, raised billions in venture capital, taken companies public, worked in the White House, invested in Facebook/Uber/ Airbnb, run professional sports teams, Governor of US states, and compete in Ironman races and the World Series of Poker.

They’ve joined Athena to get more leverage, more impact, more success, and more time via their relationship with their top 1% Philippines-based Executive Assistant. They are world-class humans who want to get world-class at delegation.

The Learning Experience Analyst for Lifelong Learning supports EAs (post client placement) and non-EAs (support staff) in achieving professional and personal fulfillment in their respective roles through the creation and delivery of self-paced and instructor-led learning programs and events that will help them develop new skills and abilities, acquire new knowledge, and learn to use a new technology in order to stay on top of their game and remain competitive and relevant.

High-level Responsibilities

  • Training Needs Analysis: Work with other Learning Experience work streams (Research & Development, Curriculum, Training, and Nesting & Matching) and relevant stakeholders in identifying performance gaps and designing appropriate learning interventions.
  • Training Facilitation: Facilitate impactful learning sessions using adult learning methodologies to unleash the full potential of EAs and non-EAs (support staff).

Specific Responsibilities

You will support the Learning Experience Coach in optimizing and operationalizing the services offered by Lifelong Learning:

  • Onboarding: Provide a meaningful 5-star onboarding experience to non-EAs by owning, leading, and overseeing the Global Athena Onboarding process. Coordinate with the different team members involved in the preparation and implementation of the learning events and activities that make up the Global Athena Onboarding agenda.
  • Professional and Personal Module/Course Development: Work closely with the dedicated Instructional Designer/s of the LX Curriculum team and other relevant stakeholders in the design and creation, as well as take the lead in the facilitation and delivery, of:
    • Professional Development learning modules and certification programs that target skills, knowledge, abilities needed by EAs and non-EAs (support staff) in order to ensure, among others:
      • effective planning and organization of work
      • strong interpersonal communication
      • effective collaboration
      • delivering consistent results
    • Personal Development modules that encourage individual growth and self-awareness as well as mental, emotional, and social well-being.
  • Career Advancement: Work and collaborate with the dedicated Instructional Designer/s of the LX Curriculum team and other relevant stakeholders in the design and creation, as well as take the lead in the facilitation and delivery, of learning programs for high-performing EAs and non-EAs (support staff) who are moving up to a new position or taking on a new role within the organization.
  • Events: Work with the Lifelong Learning team and other stakeholders in the preparation, selection of internal and external speakers, promotion, staging, uploading of audio-visual presentations to official social media channels, and evaluation of extra-curricular learning events or activities foremost of which is the Athena Masterclass.

You will support the Learning Experience Coach in continuous improvement initiatives and perform your duties and responsibilities in a manner that ensures consistent operational excellence in Lifelong Learning:

  • Continuous Improvement: Consistently evaluate if we are supporting EAs and non-EAs (support staff) to ensure continued success.
    • Tenured EA and non-EA Feedback: Collate and communicate performance/skill gaps to the Recruitment, Operations, Client Experience, and LX teams to help optimize our recruitment, training, and coaching processes.
    • Track: Monitor readiness, intervening when there are performance/quality issues.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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